Returns Policy
ROCKJAW Returns Policy
Countries Applicable: This returns policy applies to UK, USA & All Other Countries.
Return Acceptance: We accept returns for both defective and non-defective products, including buyer's remorse, within the specified conditions below.
Return Conditions:
- Product Condition: We accept returns for items in new, unused condition. Products must be in their original packaging and include all accessories, manuals, and documentation.
- Return Window: You have 30 Days from the date of delivery to initiate a return.
- Method: Returns must be made by mail. Please contact our customer service team to initiate the return process and receive instructions.
- Return Label: The customer is responsible for printing and attaching the return label. The item must be sent back to our designated return address.
- Return Address: Returns should be sent to: ROCKJAW LTD, 128 City Road, London, EC1V 2NX, United Kingdom
Steps for Returns:
- Contact our customer support at support@rockjaw.co.uk within the return window to initiate a return.
- Follow the instructions provided by our team for packaging and mailing the item.
- Print and attach the return label, ensuring the package is securely sealed.
- Send the package via the instructed mail method.
Fees and Refund Details:
- Restocking Fees: No restocking fees apply.
- Defective/Damaged Products: No fees apply for defective or damaged items.
- Buyer’s Remorse: Buyer is responsible for shipping costs.
- Refund Processing Time: Refunds will be processed within 5 days after we receive and inspect your returned item. Refunds will be issued to the original payment method, and the currency will match the purchase currency.
Exchanges: We offer exchanges for items in new condition within the same 30 Day window. To exchange a product, please follow the return process steps and indicate your wish to exchange the item.
Exclusions: This policy does not apply to items marked as final sale, personalized products, or items damaged due to misuse or improper handling.
Contact Us: For questions regarding our returns policy, contact our customer service team at support@rockjaw.co.uk, or visit our support page